2019 Trend Alert - Developing a Worldly Hospitality Culture to Drive World Class Guest Experiences

I had some time to reflect upon how lucky I was to work at Normandy Farm Hotel and attending our company holiday party made me understand why. In attendance were my colleagues and their families, all celebrating the joy of the season and the common respect that we have for one another. What added to the richness of the day was the blending of cultures as evidenced by attire, language, menu, and religious celebrations. Yes, we are the proverbial melting pot, and by my rough estimation, over 28 countries are represented at the farm. So how does that translate in to a world class hospitality experience for our guests? 1. There’s an inquisitive nature of hospitality professionals to learn abou

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